Mr Play Casino Review 2025: Complete Analysis

Overview

Mr Play Casino launched in 2017 and has quickly established itself as a solid choice for UK players seeking both casino gaming and sports betting in one platform. The site holds licenses from the UK Gambling Commission (UKGC) and Malta Gaming Authority (MGA), two of the most reputable regulatory bodies in the industry, ensuring a safe and regulated gaming environment.

Key Facts:

• Founded: 2017
• Owner: MarketPlay Ltd
• Operator: Aspire Global International Ltd / AG Communications Ltd
• Licenses: UKGC (39483), MGA, Irish Betting License
• Game Library: 400+ games
• Mobile App: Android only (UK), mobile browser for iOS

★★★★☆ Overall Rating: 4/5

Mr Play Casino earns a solid 4-star rating based on its strong licensing, decent game selection, and reliable banking options, though it falls short of 5 stars due to mixed customer feedback and some operational limitations.

Welcome Bonus & Promotions

Welcome Package

New players can claim up to £200 and 100 free spins spread across their first three deposits:

• First Deposit: 100% up to £50 + 20 spins on Starburst (Min. £10)
• Second Deposit: 50% up to £75 (Min. £20)
• Third Deposit: 50% up to £75 (Min. £20)
• Additional: 80 extra spins split over 5 days

Terms & Conditions

• Wagering Requirements: 35x on bonus and free spins winnings
• Time Limit: 21 days to complete wagering
• Max Bet: £4 per spin (£2.50 for Neteller/Skrill users)
• Game Restrictions: Table games don’t contribute to wagering

Ongoing Promotions

• Daily Spin Frenzy: Up to 50 free spins by completing daily wagering challenges
• Drops & Wins: Access to Pragmatic Play’s £6,500,000 prize pool tournaments
• Sports Betting Bonuses: Welcome offers and ongoing promotions for sportsbook users

Game Selection

Slots

Mr Play offers over 400 games from 56 trusted providers, including top-tier studios like NetEnt, Microgaming, Play’n GO, Pragmatic Play, and Thunderkick. The slots library covers:

• Classic 3-reel slots
• Modern video slots
• Progressive jackpots (limited selection)
• Popular titles like Book of Dead, Big Bass Bonanza, and Starburst

Table Games

The lack of table games is concerning, with most traditional casino games available only in the live dealer section. Virtual table games are limited compared to other casinos.

Live Casino

Mr Play brings live dealer gaming from Evolution Gaming and other providers, offering blackjack, roulette, baccarat, and casino poker with several versions of each. The live casino includes:

• Multiple blackjack variants
• European and American roulette
• More than 20 variants of live baccarat tables
• Asian games like Sic Bo
• Game shows and specialty titles

Banking & Payments

Deposit Methods

Popular payment options include Visa, Mastercard, PayPal, Skrill, Neteller, bank transfers, and prepaid cards like Paysafecard. Deposits are processed instantly and are generally fee-free.

Withdrawal Options

Available withdrawal methods include:

• Debit/Credit cards
• E-wallets (PayPal, Skrill, Neteller)
• Bank transfers
• Trustly

Processing Times

Mr Play withdrawal typically takes between 0-7 hours to process, with e-wallets facilitating near-instant payouts, while debit cards and bank transfers may take up to 6 business days. However, the request stays as pending for two business days, during which it can be cancelled.

Limits

• Minimum Deposit: £10
• Minimum Withdrawal: £10
• Maximum Withdrawal: £7,000 per transaction
• Additional verification required for withdrawals over £2,300

Mobile Experience

Mobile App

Mr Play has developed a mobile app for Android platform available in the Google Play Store, but only for UK users. iOS users must use the mobile browser version.

Mobile Features

• Responsive Design: Over 350 mobile games including slots, table games, and live dealer options
• Full Functionality: Complete access to banking, bonuses, and customer support
• Performance: Generally smooth operation, though some users report occasional freezing on mobile

Customer Support

Availability

Customer support is available from 6am to 11pm GMT (8am to midnight in some sources), which is not 24/7. This limited availability is a notable drawback for players who prefer late-night gaming.

Contact Methods

• Live Chat: Primary support method, responsive during operating hours
• Email: Via on-site contact form
• Phone: 0203 318 9367 (UK number)
• FAQ Section: Comprehensive help resources

Support Quality

Customer support is described as friendly, though response times may vary during peak hours.

Safety & Security

Licensing & Regulation

Mr Play is fully licensed by the UK Gambling Commission (UKGC) and Malta Gaming Authority (MGA), uses SSL encryption, and offers fair games from trusted providers.

Fair Gaming

All games are tested for fairness by iTech Labs, and the casino uses certified random number generators (RNGs) that are regularly audited.

Responsible Gambling

The site provides extensive responsible gambling tools including deposit limits, self-exclusion options, cooling-off periods, and links to support organizations.

Pros & Cons

✅ Pros

• Strong Licensing: UKGC and MGA licenses provide excellent player protection
• Fast Withdrawals: Known for rapid withdrawal times, with most players receiving winnings within hours
• Combo Platform: Casino and sportsbook in one account
• Decent Game Selection: 400+ games from reputable providers
• Mobile Optimized: Good mobile experience across devices
• Secure Banking: Multiple payment methods with SSL encryption

❌ Cons

• Limited Customer Support: Support not available 24/7, only until midnight
• Mixed User Reviews: Trustpilot rating of 1.8/5 stars with some negative withdrawal experiences
• Limited Table Games: Concerning lack of virtual table games
• iOS App Unavailable: No native iOS app, browser-only experience
• Verification Delays: Up to 3 business days for document verification

Player Feedback

Positive Reviews

• “No issues at all. Deposited, claimed bonus, made money on sports then requested withdrawal. Money was ready in my bank account”
• “Very friendly casino. With the withdrawal, everything is ok”

Common Complaints

• Withdrawal verification processes can be lengthy and frustrating
• Some users report account blocks and refusal to pay out to major banks
• Support service responds slowly and limited operating hours

Comparison with Competitors

Mr Play sits in the middle tier of UK online casinos. While it offers solid licensing and a decent game selection, it doesn’t stand out significantly compared to top-tier competitors like Casumo or PlayOJO. The combination of casino and sportsbook is appealing, but the limited customer support hours and mixed user reviews prevent it from reaching the top rankings.

Final Verdict

Mr Play is a legitimate online casino that caters to both new and existing players, offering a safe and regulated environment with strong licensing from the UKGC and MGA. While it has some operational limitations and mixed customer feedback, it provides a solid gaming experience for players who value the combination of casino games and sports betting.

Best For:

• Players seeking casino + sportsbook combination
• Those who prefer faster withdrawal times
• Mobile gaming enthusiasts (Android users)

Consider Alternatives If:

• You need 24/7 customer support
• You prefer extensive table game selections
• You’re an iOS user wanting a native app experience

Overall Rating: 4/5 Stars – A solid choice with room for improvement in customer service and game variety.

This review is based on current information as of 2025. Terms and conditions may change. Always read the full terms before signing up. Play responsibly and within your means.